Frequently Asked Questions
You can find answers to our most frequently asked questions here. If you need anything else or have a question that isn't listed here, please reach out to sales@shockwaveseats.com
Ordering & Shipping FAQs
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any questions?
You can contact us through our contact page or via e-mail to sales@shockwaveseats.com or call us under 1.778.426.8545! We will be happy to assist you.
S5 Sentinel FAQs
Is there an advantage of buying through a dealer?
Ordering through a dealer enables you to talk to real people about the product and ask questions ahead of making a purchasing decision. Our dealer’s prices are often better than on our website. Our dealers can generally get your products faster than purchasing direct through our website. Some dealers may display products in their store so you can actually sit on the suspension seat and see how it works, prior to purchasing. Also, some of our dealers stock product, so you can walk away with your new S5 Sentinel Suspension Module.
Is it necessary to buy a shock pump with the S5 Sentinel?
Yes, every boat should have one pump onboard, regardless of how many SHOCKWAVE S5 Sentinels are installed. You will need the pump to adjust the pressure at set-up, and the pump will need to be used if an occupant much heavier or lighter than the primary occupant (more than a 50lbs difference) is using it. Also, the pressure should be checked every year and the S5 Sentinel may need to be adjusted slightly.
How much does the S5 Sentinel Suspension Base weigh?
~ 27lbs (12.2kg)
What type of material is the S5 Sentinel made of?
Marine grade cast aluminum with 316 stainless steel hardware.
What is the load capacity of the S5 Sentinel suspension module?
The maximum occupant weight for the S5 Sentinel module is 250lbs [113kgs] on a vessel that sees maximum deck accelerations of 3g’s. For calmer waters and deck accelerations of less than 2g’s, a 300lb [136kg] occupant is acceptable.
How high is the S5 Sentinel Suspension Base?
8.5” (21.5cm)
What is the travel of the s5 Sentinel?
It offers 4” of vertical travel.
Does the S5 Sentinel move forward at all?
Yes. When fully compressed, the module causes the seat to travel forward 1.5".
Can the S5 Sentinel Suspension Base be mounted on a pedestal?
Yes, the S5 Sentinel can be mounted on a pedestal, but only if it is very stout and wide, with a rectangle shaped top plate that is strong enough to support the S5 Sentinel (27lbs), the seat (20-30lbs), and the occupant, plus the additional vertical and horizontal stress from the wave impacts. It’s much better to mount it to a riser box.
Can I use the S5 Sentinel Suspension Base with a Shockwave accessory, paired with a non-Shockwave seat?
Should you decide to add a SHOCKWAVE swivel, slide or swivel/slide accessory, you might want to go with our seat as well. Our seats were designed to work with our accessories. Therefore, if you want to use our accessory with a non-SHOCKWAVE seat, you will need to add an adapter plate that enables them to bolt the seat of your choice to our slide/swivel accessory. We sell a 5"x12" adaptor plate, call for details.
Any questions?
You can contact us through our contact page or via e-mail to sales@shockwaveseats.com or call us under 1.778.426.8545! We will be happy to assist you.
Commander Seat FAQs
How much does the Commander Seat weigh?
~ 30lbs
Are black and white the only colors available for the Commander Seat?
Yes, for standard order seats, but any colours from the below link’s “Advantage Marine Vinyls” or “Softside Collection” can be special ordered for no extra cost. The lead time will be about 6 weeks. Here is the link to our custom upholstery colors:
Upholstery Colors
Can I get a cup holder with the Commander seat?
Yes, the part number for the cup holder is: SW-01688
Does the white seat come with white armrests?
Yes, it does come standard with white molded armrests.
What should the seat sag be?
If PSI is set correctly, the sag should be at about 20-25%. Set at ‘Soft’ setting to start.
3/4” compression when seated. Allow for 20% sag.
Can I purchase Heated Seats?
Yes, we have heated seats. They can be special ordered through your Dealer. Lead time is about 8 weeks. Available in black.
How is the Heated Seat provided?
Each heated seat is supplied with a wiring harness and illuminating rocker switch to simplify installation. The cushions are connected to a 10’ wiring harness using waterproof connectors which allows the switch to be mounted up to 10’ (304cm) away from the seat – such as on the helm console. The illuminated rocker switch provides a quick check visual indicator that the seat is ON. Also, the cushions can be wired directly into an existing switch panel on your helm console, or elsewhere. Each seat should be installed with its own switch, rated for a minimum of 6 amps.
How do I purchase a Jockey seat?
Jockey Seats are available through your dealer, as a special order. They have a longer lead time than the regular S5 Sentinel Base, generally 4-6 weeks.
Any questions?
You can contact us through our contact page or via e-mail to sales@shockwaveseats.com or call us under 1.778.426.8545! We will be happy to assist you.
Shockwave Accessories FAQs
How high is the Swivel/Slide and Slide?
The Swivel/Slide adds 2” (5cm) of height and the Slide adds 1.2” (3cm).
How much travel does the Slide provide?
The slide offers 5” (13cm) of fore/aft travel.
Does the Swivel/Slide for the S5 Sentinel add much play or movement to the seat?
It has very little lateral play. Likely less play than any other swivel or slide you will find on the market.
How many positions does the Swivel have?
The swivel turns 360 degrees, and has 16 positions it can lock into.
Question
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Can I use the S5 Sentinel Suspension Base with a Shockwave accessory, paired with a non-Shockwave seat?
Should you decide to add a SHOCKWAVE swivel, slide or swivel/slide accessory, you might want to go with our seat as well. Our seats were designed to work with our accessories. Therefore, if you want to use our accessory with a non-SHOCKWAVE seat, you will need to add an adapter plate that enables them to bolt the seat of your choice to our slide/swivel accessory. We sell a 5"x12" adaptor plate. Call for details.
Any questions?
You can contact us through our contact page or via e-mail to sales@shockwaveseats.com or call us under 1.778.426.8545! We will be happy to assist you.
Warranty
Looking for warranty information? It can be found via the button below.
Changing the game of marine suspension seating
Quality Craftsmanship
Since 2001, Shockwave has designed and manufactured innovative marine suspension seating to protect boaters from the shock of wave impact. From recreational boaters to military vessels, we develop the best suspension bases on the planet.
PROUDLY CANADIAN
Shockwave products are welded, assembled, painted, and built in North America with materials supplied from our high-quality, high-performance partners; FOX Defense, Corbin Seats, Speedway Engineering, IGUS and BSCI Energy Management Systems, to name a few. Customers can be assured of the finest quality workmanship.